Refund policy

We want you to be happy with your Gola purchase. If your shoes aren’t quite right, please review our returns policy below.

 

Returns

You may return your Gola shoes within 30 days of purchase for a refund of the product price, provided the following conditions are met:

  • Items must be returned in their original, saleable condition.
  • Footwear must be unworn, with all original labels and hangtags attached.
  • The original shoebox must be included and placed inside a protective shipping box or satchel. Please do not attach postage labels, tape or other markings directly to the shoebox.
  • A copy of your original invoice or packing slip must be included with your return, along with the reason for return.
  • Returns received without the original packaging may be subject to a 10% restocking fee.

 

Clearance Items

Clearance items are Final Sale and cannot be returned or exchanged, except where required under Australian Consumer Law or the New Zealand Consumer Guarantees Act.

 

Exchanges

If you would like to exchange your shoes for a different size, please clearly write the size you would like on your original packing slip and include it with your return.

Please return your shoes in accordance with the return conditions outlined above.

Once your return has been received and approved, we will process your requested exchange, subject to stock availability.

If your requested item is unavailable, our Customer Care Team will contact you to discuss the available options.

 

How to Return Your Order

Please send your return to:

Gola Australia Return Centre
PO Box 2728
Taren Point NSW 2229

 

Returns must be sent by mail. We are unable to accept drop-offs at the Return Centre.

 

Return postage is at the customer's expense, and we recommend using a tracked service and retaining proof of postage.

Gola Australia is not responsible for returned merchandise that is lost or damaged in transit.

 

Condition of Returned Footwear

All returned footwear will be inspected before a refund is approved.

If an item is found to have been worn, damaged or otherwise returned in an unsaleable condition, we may be unable to issue a refund. In this case, you will be responsible for the postage costs associated with returning the item to you.

If you're unsure whether your footwear meets our return conditions, please email photos to hello@golaaustralia.com.au before sending your return.

 

Refunds

Once your return has been received and approved, your refund will be issued to the original payment method for the amount paid for the returned product, including any applicable tax.

 

Original shipping charges are non-refundable.

 

Depending on your bank or payment provider, please allow approximately 3–10 business days after your refund has been processed for the funds to appear in your account.

 

Price Adjustments

We do not offer price adjustments or refunds for price differences on previous orders where an item is subsequently discounted or offered at a promotional price.

 

Your Consumer Rights

Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act, including your rights in relation to faulty, damaged or incorrectly supplied goods.